Privacy Policy

At Brosgill Opticians we are committed to the highest privacy standards. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care.

 

This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.

 

Click on the headings below for more information, or contact us if you have any questions

Your privacy at Brosgill Opticians

Collection of your Personal Information


In addition to your basic contact information (name, date of birth, telephone numbers and your addresses) we will collect other relevant details including current and past health and medication information, your examination results, payment details and lifestyle information. We may also store associated information received from other health care professionals as part of your ongoing care.




Our policy on storage, processing and retention of your information


To provision and manage our services, your data is stored and processed by Optix Software Ltd within their UK facilities that are certified to ISO27001. If we collect Direct Debits from you these payments will be processed by Eyecare Payments Ltd. Any third-party company is only permitted to process your data for the specified purposes and in accordance with our instructions. We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements.




Your rights with respect to the Personal Information we hold


You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.




Updating your communication preferences


You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages. Your personal preferences can be changed at any time by using the link at the end of every email and SMS message we send or by using our contact details below.




Use of Cookies


A cookie is a small text file containing information that a web site transfers to your computer's hard disk for record-keeping purposes. A cookie cannot give us access to your computer or to your personal information. Most web browsers automatically accept cookies; consult your browser's manual or online help if you want information on restricting or disabling the browser's handling of cookies. If you disable cookies, you can still view the information on our web site, but the functionality of certain areas may be reduced.




Privacy Policy Updates


We reserve our right to make any changes and updates to this privacy policy without giving you notice as and when we need to. Our most up to date privacy policy is always available on our website.




Contacting us


You can reach Brosgill Opticians by:

  • email: (Leeds) leeds@brosgillopticians.com or (Ilkley) ilkley@brosgillopticians.com
  • phone: (Leeds) 0113 266 3818 or (llkley) 01943 816 033
  • post: Brosgill Opticians Leeds, 55 Street Lane, LS8 1AP or Brosgill Opticians Ilkley, 27 The Grove, LS29 9NQ.





Book your appointment with us today

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Brosgill Opticians Ilkley

27 The Grove, Ilkley,

West Yorkshire, LS29 9NQ

Tel: 01943 816033

E: ilkley@brosgillopticians.com

Monday - Friday

Saturday

Sunday

09:00 - 17:30

09:00 - 16:00

CLOSED

Brosgill Opticians Leeds

55 Street Lane, Leeds,

West Yorkshire, LS8 1AP

Tel: 0113 2663818

E: leeds@brosgillopticians.com

09:00 - 17:30

09:00 - 17:00

CLOSED

Monday - Friday

Saturday

Sunday

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Company Name: Brosgill Eyewear Limited. Company Number: 06974741 

Copyright © 2020 Brosgill Opticians. All Rights Reserved.